Privacy and cookies

This privacy statement was last 31-03-2022 updated on .

This privacy and cookie statement relates to the website https://www.huisartsenpost-amstelland.nl and the self-triage service of “Should I Go To The Doctor?”.

Privacy statement SHA

Stichting Huisartsenpost Amstelland (hereinafter: SHA ) considers careful handling of personal data to be of great importance. In this privacy statement, we describe which personal data we process from you, how we handle your personal data and what rights are to be disclosed to you in that context.

SHA is responsible for data processing. In this privacy statement we explain what personal data we collect and use and for what purpose. We recommend that you read it carefully. In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:

• we clearly state for what purposes we process personal data. We do this through this privacy statement;
• we limit our collection of personal data to only the personal data required for legitimate purposes;
• we first ask you for express permission to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also demand that parties who process personal data in our remit;
• we respect your rights, such as your right to access, correct or remove.

Personal data and purposes

The self-triage service “Should I go to the doctor?”
When using the self-triage service “Should I go to the doctor?” (below: App), via our website you fill in certain personal data and leave certain personal data. Because it is privacy-sensitive data, we think it is important that we handle it carefully.

When using the App, you fill in personal data about yourself or about someone else for whom you use the App and a conclusion is given. The personal data we process from you through this service are:

• Genus
• Date of birth
• Your GP
• Outcome of each completed triage (urgency)

In all cases, the data you provide is personal data. An example of this is the fact that the App creates a Unique Identifier (UID for the device used). Nevertheless, we would like to inform you clearly about what we do with your data. The completed data is initially necessary to answer the question ‘should I go to the doctor?’. Your gender and date of birth will be processed anonymously by the app’s back-end to analyze the use of the App. It can then ensure that the App works even better in the future and we can generate anonymous statistics. Your IP address is processed by the web server anonymised into a session number, which makes your personal data untraceable.

Your location is stored only on the device you use the website with and if you use the link to a map application (such as Google Maps) to get directions directly to your GP. This data is not stored by us, but by the supplier of the card application. We recommend that you read the relevant privacy statement.

Watch out. If you have questions about the outcome of the app’s self-triage or whether you should go to the doctor, please contact your GP or gp post. You can only make reports of incorrect or incomplete data via the contact form and you can also request technical support. If you provide feedback about the App, you are not supposed to send medical information related to yourself.

Feedback

We invite you to leave feedback for us. When you respond to this invitation, we will use your feedback, in conjunction with your gender and date of birth, to improve our service. We will keep your feedback for up to two years after you submit it.

Who do we share personal data with?

Providing data to
others Your personal data is not shared with third parties for commercial purposes. In SHA addition, third parties may engage in the performance of its services. For example, the App is developed and hosted by a third party. Third parties SHA are processors of . SHA makes agreements with processors to ensure that personal data is adequately protected by these parties.

SHA will not further provide your personal SHA data to a third party who has SHA not been enabled by the user to allow SHA the intended use, unless it is required under the law, you have given your consent or has a legitimate interest in doing so. In the event of a suspicion of misuse of our website and App, we may hand over personal data to the legally competent authorities.

Third-party websites
This privacy statement does not apply to third-party websites connected to our website and/or App through links. We cannot guarantee that these third parties will deal with your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Security of personal data

Security
We take appropriate security measures to limit misuse and unauthorized access to your personal data. In this way, we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly monitored.

Changes to our privacy policy

We have the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.

Your rights

Rights of those involved

You have the following rights:

• Get an explanation of what personal data we have and what we do with it.
• Access to the exact personal data we have.
• Correcting errors.
• Having (outdated) personal data removed.
• Revoke permission.
• Limiting data processing.
• Obtain your personal data in digitally readable standard format to transfer it.
• Object to a particular use.

SHA will ask you to identify you before such requests are processed. SHA communicate its decision in writing to you within four weeks of receipt of the request. However, this period may be extended for reasons relating to the specific rights of data subjects or the complexity of the request. If we renew this deadline, we will notify you in good time. You can contact us with our Data Protection Officer via anat.fuldauer@huisartsenpost-amstelland.nl.

If you are not satisfied with the way in which we deal with (a complaint about) the processing of your personal data, you have the right to file a complaint with the Dutch Data Protection Authority.

Contact details

Stichting Huisartsenpost Amstelland
Laan van de Helende Meesters 8
1186 AM Amstelveen
KvK number: 34248694

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